Terms
Last updated 7 August 2026
These are the terms for using AURORA, made by Seven Alpha Labs. Using the app means you accept them. They are written to be read.
AURORA is not therapy, medical care, or a crisis service. Hazel is a companion character in a piece of software. She is not a therapist, a doctor, or a counsellor, she cannot assess or treat anything, and nothing she says is medical advice — including anything she says about focus, attention, or ADHD.
If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line. In the US you can call or text 988. AURORA cannot help with an emergency and nobody is monitoring it for one.
Your account
You need an email address to be remembered between visits. Keep access to that inbox — because sign-in is by emailed link, whoever can read your email can reach your account. You must be 13 or older to use AURORA.
Aurora+
AURORA is free to use. Aurora+ is an optional subscription that adds Hazel's AI conversation, the notes she keeps about you, weekly letters, calendar connection, and her unprompted moments.
Billing and renewal
- Aurora+ is $6.99 per month or $69.00 per year in US dollars. Prices in other currencies are set by the store you buy from.
- It renews automatically until you cancel, and you are charged at the start of each period.
- Cancelling stops the next charge. You keep everything until the end of the period you already paid for.
Cancelling depends on where you bought it
- On the website — manage or cancel it from inside the app, which opens our payment provider's portal.
- In the Android app — through your Google Play subscriptions.
- In the iOS app — through your Apple subscriptions.
We cannot cancel a store subscription for you; the store will not let us. The app will send you to the right place.
Refunds
Purchases made through Google Play or the App Store are refunded under those stores' policies, and they make the decision. For subscriptions bought on the website, write to us — if AURORA was not what you expected and you tell us reasonably promptly, we would rather refund you than have you feel stuck.
If the price changes
We will tell you before it affects you, and you will have the chance to cancel first. An existing subscription keeps its price until you choose otherwise or it lapses.
What Hazel says
Part of Aurora+ generates her replies with an AI model. That means what she says is generated, not authored, and it can be wrong, odd, or unhelpful. Treat it as a prompt to think with, not as instruction or advice. Do not rely on it for anything consequential, and do not put anything into the app you would be hurt to have stored.
What you write
What you write stays yours. You give us only the permission needed to run the service — to store it, show it back to you, and send it to the providers listed in the privacy policy so the app can function. We do not publish it and we do not sell it.
Fair use
Please do not attack the service, try to break into other people's accounts, resell access, or automate it at a scale it was not built for. Aurora+ is for one person's use. If someone is doing real harm to the service or to others we may suspend their account, and we will explain why.
Availability
We try to keep AURORA up and intact, but it is provided as it is, without warranties. It may be unavailable, features may change, and it could one day close — if it does, we will give notice and a way to take your things with you. To the extent the law allows, our liability is limited to what you paid us in the previous twelve months.
Ending it
You can stop at any time and ask us to delete your account. We may end these terms with notice, except where someone is causing harm and it has to be immediate.
Contact
Seven Alpha Labs — aurora@returntoaurora.com